Shipping

WHERE DOES MEPHISTO USA E-COMMERCE DELIVER TO?

MEPHISTO SCOTTSDALE E-Commerce ships within the United States of America, as well as Canadian addresses.  Please enter a delivery address for each order.

What are the shipping and handling costs?

Flat-Rate Shipping:

  • Orders Over $99: Free 3-Day Ground to the U.S.
  • Orders Under $99: $8 Shipping Flat Rate
  • Orders to Canada: $10 Fed Ex Ground

2 Day Fed Ex Express:

  • Orders Over $99: $10 (Continental U.S.)
  • Orders Under $99: $15 (Continental U.S.)

Standard Overnight:

  • Orders Over: $99: $20
  • Orders Under $99: $25

*Free return shipping on ALL orders over $99*

Overnight orders must be processed by 3:00pm UTC to receive it next day.

Please note that all orders and returns are shipped via FedEx.

Returns

Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.

Customers have 30 days to return the product for a refund as long as the product hasn’t been worn outside and has the original packaging. Once the product has been used only store credit will be worked out. We offer free FedEx returns on any shoes or sandals. 

It's easy to return a product:

  1. Log into your account to initiate a return. If you made your purchase on our site as a guest, then you will need to create an account first using the same email address that you checked out with.
  2. Once logged into your account, view your recent orders and click the order you want to return.
  3. Follow the steps to create the return from there

Please Note:

  • Original delivery fees are refunded only if returns are for defective products or incorrect orders.

 

Defective Items

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact Mephisto Scottsdale for assistance.

Damaged Items

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.

Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.